The addi Needle Shop is an authorized addi Dealer. All non-electrical addi products purchased through the addi Needle Shop feature a lifetime guarantee from manufacturer’s defect.
If you have noticed a defect in your item and would like to obtain a replacement, please e-mail us at firstname.lastname@example.org. Include as much information as possible, including the product, the defect, your contact info, and if possible, your order number.
We will send out a replacement for free using standard USPS shipping, regardless of whether or not you purchased expedited shipping on your original order.
If you did not purchase your item from us, we are happy to replace the item at no cost, but require that you pay the cost of standard shipping. You may also either contact the original vendor, or visit the Skacel website.
Thank you for visiting the addi Needle Shop!
addi Needle Shop
c/o Twitchy Hands Creative, Inc.
211 S. 9th St.
Philomath OR 97370